How to Order
To request a new order or make changes to an existing order, please e-mail orders@365Wholesale.com.
To submit artwork, or to ask artwork questions, e-mail firstname.lastname@example.org.
For quotes or sales inquiries, contact our sales team at email@example.com.
Unless a specific size is indicated on your purchase order, 365Wholesale will determine the most appropriate size for your imprint and the product’s available imprint area. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified. We only accept from qualified promotional products distributors.
*The complete purchase order number as generated on your PO form must be placed in the subject line of both the order and art emails before they can be reviewed. All emailed orders must be sent to the above email addresses in the form of a PDF attachment. Any other formats may result in processing delays.
ADDITIONAL ORDERING INFORMATION
We acknowledged orders via e-mail within 24 hours. Upon receipt of acknowledgement, please review all information carefully. If you do not receive an acknowledgement, or if there are any discrepancies, please contact customer service immediately. We process and bill orders as per the information on the order acknowledgement and consider this the final list of details.
Any changes or cancellations to an order must be sent in writing (via fax or e-mail) before proceeding. Cancellations will be subject to any costs already incurred plus a $50.00 (v) handling fee. We will accept one pre-production order change at no charge. Any additional changes after the first, will incur a $25.00 (v) fee per change.
- Changes to an order may affect ship dates as well as set-up charges and run charges.
- No changes can be accepted once production of your order has commenced.
Less Than Minimum
A $35.00 (v) fee will be charged for orders below the minimum quantity, with an absolute required minimum of half the lowest quantity reflected for that item. Certain items cannot be ordered at less than minimum. Please confirm minimums with our sales team before placing your order.
Over / Under Runs
We will make every effort to ship exact quantities on decorated products. However, we reserve the right to over or under run imprinted orders by 2% and bill accordingly. Exact-quantity orders must be specified at the time of placing the order are subject to a 3% surcharge.
Up to two PDF proofs will be provided at no charge for approval. Additional paper proofs will incur a charge of $10.00 (v).
You must inform us of damages or shortages within 10 days of ex-factory shipment date. No returned merchandise will be accepted or credited without prior written authorization and a proper RMA number issued by us. Your RMA number must be clearly marked on the shipping label. All returns are to be shipped freight prepaid. Collect shipments will not be accepted. At our discretion, a 10% restocking fee may be assessed for the return of non-decorated. Decorated items are not returnable.
Our standard production time is 10 business days after approval of artwork for domestically stocked items. Production time begins upon receipt of signed order approval form, art proof approval, all order and shipping information, and approval of credit and/or prepayment. Large volume orders, special imports and custom orders may require longer lead times, please contact our sales team for details.
Rush Service is available for in-stock items. For certain items, Rush Service is available at no additional charge. Always inquire for availability and to confirm ship dates and these vary depending on order size, inventory, and our production schedule.
We’ll size artwork as large as possible, or at the designer’s discretion for visual appeal unless otherwise specified.
An art charge of $25.00 (V) per half hour may be charged to any orders requiring alterations to artwork. We will contact you before applying any charges to orders.
Artwork should be e-mailed to firstname.lastname@example.org. DO NOT e-mail orders to email@example.com.
Artwork is to be submitted in a vector format via email in the form of an “AI”, “EPS”, or “PDF” file. All fonts and/or placed images must be included and ‘converted to outlines’ (or curves) prior to emailing. Any embedded raster art must be at least 300 dpi at the imprint size.
Requests for Artwork on File
Art will be held for up to 24 months. Art files older than 24 months must be resubmitted with new orders.
Our standard method of shipping is insured UPS services. We ship merchandise FOB Deer Park, NY 11729 or, in some cases, direct from Manufacturer’s warehouse. Once your order has been shipped, we will send you an Advance Shipping Notice, which includes the tracking number. Delivery address changes must be submitted at least three days before the scheduled ship date.
Shipping weights are approximate. We are not responsible for any difference in cost of actual freight vs. quoted estimates.
Domestic drop shipping is available and will be charged at $6.00 (V) per shipment, after first destination. International drop shipping is available at $12.50 (V) per location and a FedEx or UPS account number must be provided.
Third Party Shipments
Orders shipped using third-party accounts will incur a handling charge of $2.50 (V) per carton, with a maximum of $25.00 (V) per shipment.
International Shipments (Including Canada)
We require a third-party shipper number for all international shipments. Taxes, duties, and additional charges will be billed to the third-party shipper number, or you may provide broker information.
UPS, FedEx and other shippers charge us for address changes due to incorrect addresses given on the customer’s PO, even when the packages are ultimately delivered to the correct address. We invoice for these fees when they are charged to our shipping account, which may take as long as four weeks.
If residential addresses are not specified, we will invoice for carrier charge backs.
Please submit all product sample requests to firstname.lastname@example.org.
We can provide pre-production samples. These are $50.00 (V) for domestically produced items, plus the unit price, plus applicable setup.
Please allow a lead time of three business days after art approval for the sample to be prepared. Contact us for the pre-production surcharge on special imports.
Random samples are billed at the lowest list price, but are not returnable. Blank samples must be marked clearly on your purchase order. If not specified, random samples will be shipped.
We provide product virtual samples at no charge within 48 hours of receipt of the request. Please send your virtual sample requests to email@example.com
Authorization & Indemnification
By placing an order with 365Wholesale, you represent and warrant that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless 365Wholesale, its affiliates and representatives, from and against all claims, liabilities and expenses, arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.
Catalog Photography & Color Usage in Catalog
Due to photography lighting, variable screens, and ink degradation, the color of items in any catalog or on any website may appear different than the actual item. We strongly recommend that you request a sample to determine exact color.
Products in our catalog may be patented, have patents pending or be subject to various copyright and/or property rights of 365Wholesale’s and/or its owners and principals. These products may not be reproduced in any way (in whole or in part) without express written permission from 365Wholesale.
Invoicing and Terms
First orders, custom orders and large orders will require a deposit or pre-payment. We accept Visa, MasterCard, American Express and ACH/WIRE Transfers.
Due to price fluctuations, all prices in our catalog are subject to change without notice.
365Wholesale will apply a Prop 65 label on all products being shipped to California. The label will read as follows: California Law Requires This Warning: This product contains a chemical known to the State of California to cause cancer, birth defects or other reproductive harm.
The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type of quality of decorated products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark.
We offer a one-year warranty on all merchandise against factory defects in material and workmanship when the item is used as intended.